Returns & Exchanges

At Zendure, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product is defective or does not meet your expectations, our streamlined return process is designed to get you back to being powered up as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, accessories, and manuals to ensure a full refund and prevent damage during transit.

• 3.
  Ship to Zendure

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit, we will process your refund or exchange within 7-10 business days to your original payment method.